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The Teton County Library

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Wi-Fi Internet Access

The Teton County Library wireless network provides open wireless Internet access for owners of wireless ready laptop computers. If your laptop has a compatible, working, correctly configured internal or external wireless card, you can access the Internet from the Library’s network.  Check out our FAQ’s for a quick troubleshooting guide.

If your laptop does not already have wireless capabilities, you can check out and install a wireless card and software. You will need to check out and install the wireless card software the first time you use it. On subsequent visits, you will need only to check out and insert the card. The network card uses the 802.11b wireless standard. These packages can be checked out at the Library’s Front Desk.

To access the Internet using the Library’s open wireless access point, you need:

A wireless ready laptop computer.

Your wireless network card configured to obtain IP address automatically and obtain DNS address automatically. New laptops are pre-configured to work this way and will work with the Library’s network with no changes. See Trouble Shooting Guide for tips.

Your computer needs to find and associate with the wireless network. This usually happens automatically. The Teton County Library wireless network is called TCL and does not require passwords or user information. See Trouble Shooting Guide for tips.

Library staff cannot assist you with your computer. The staff can test and confirm that our wireless network is up and running.

There is no provision for printing from the wireless network. You may save your work to a floppy disk, CD or USB thumb drive and reserve computer time at the Library’s Computer Center to print documents.

You maintain all responsibility for your laptop. The Library does not provide any virus protection. For your security, you may wish to turn off any shared files you have while you are connected to the Internet.

The Library’s wireless network provides you with Internet access; however, the performance of specific Internet web sites depends on many factors which are beyond the Library’s control.

Your use of the Library’s wireless network must adhere to all existing Library policies, including behavior and computer policies. Disruptive or illegal use of your computer, its programs or the Library’s network may result in suspension of library privileges and potential prosecution.

FREQUENTLY ASKED QUESTIONS

What is wireless?
Wireless Internet access uses radio frequency signals to exchange information between your computer and the Internet, without the use of plugs.

How do I use the wireless service at the Library?

You will need to bring your own laptop computer, notebook or other wireless device to the Library.  Your computer will need to have wireless capability that is compatible with the Wireless Fidelity (Wi-Fi) standard of 802.11b or 802.11g.  Most Wi-Fi equipment will be compatible.  However, the Library cannot make any guarantees as to the compatibility of your equipment with the Library’s network.

If your computer does not have built-in wireless capability, please ask the Library’s Front Desk staff about the availability of a wireless card for checkout for the day.

Will I need any special settings or passwords to connect?
The Library’s wireless Internet access is open to all patrons who agree to the Library’s Internet Policy.  You will need to accept the Library’s wireless user agreement each time.  No passwords or authentication are necessary.

Where can I use Library’s wireless Internet access available?
The Library’s wireless network is set up to be as available as possible at the Jackson facility.  Because of configurations of the building, you may encounter areas with reduced or no signal.

How long can I use the wireless Internet access?
Currently, there are no time limits.

Is there a fee?
Currently, the Library offers this service free of charge.  Printing charges do apply.

Can I print from my laptop?
No.  You may save your work to a disk or USB thumb drive, and bring it to the Computer Center for printing.  The cost is $0.15 per side.

What about virus protection and security?
The Library’s wireless network is not secure.  It is solely your responsibility to provide anti-virus protection, and to configure your laptop computer or other wireless device to provide the appropriate security settings to control access from other wireless devices and the Internet.  The Library is not responsible for any loss of information or damage to your computer or other wireless device that might result from using the wireless network.

Do I need a user name and password to connect to the Internet?
The Library’s wireless access point is set up for open access. It will never ask you for a user name and password.

Can my child bring in his or her laptop to connect?
Yes, the Library’s wireless Internet access is open to patrons of all ages.  Parents and guardians of children under the age of 18 are responsible for their children’s use of computers and the Internet.

What should I expect to happen when I start my computer?
Let the computer boot up, log on to your computer if necessary and let the computer boot fully to your desktop or usual working screen. The wireless network should connect automatically within one minute after the computer is fully booted and logged on. Once this has happened, open your web browser. There may be up to a 20 second delay while your computer finds and loads the Library’s wireless network homepage. Once this page has loaded, read the Library’s policy page and agree if you want to continue. You will then be connected to the Internet. If you still do not have an Internet connection, see the Library’s Trouble Shooting Guide.

I am checking my e-mail and I get an error that the mail server name is incorrect. Do I need to put in the Library’s server name?
No. The Library only provides access to the Internet. The Library, or its Internet provider, does not have an e-mail server between you and your e-mail provider.

Can the Library help me configure my laptop or other wireless device?
No.  You are responsible for knowing how to configure your own equipment.  Because everyone’s computer is different, Library staff are not able to assist you with your individual equipment.

Where do I go for help if I’m having a problem connecting?
Library staff can confirm that the Library’s wireless signal is working.  However, Library staff may not work on your computer or its settings.  You may need to contact your owner’s manual or customer support for your equipment to get answers to more complex problems.

My computer works in the Library, but now it won’t work at home.  Do you know why?
If you changed your laptop’s network configuration to make it work at the Library, remember to change it back when you are at home or work.  Teton County Library cannot guarantee that the site or function you are trying to access will work in the way you expect.

How fast is your internet connection?
The library uses a T1 phone line for its Internet connection. A T1 is capable of transferring data at 1500 kbps (kilobits per second). This is a maximum speed and should not be expected. This will vary depending on use within the library and factors on the Internet itself that we are not in control of. For each person using our Internet connection, the speed gets slower.

Ok, I now know the speed. What is your bandwidth?
Bandwidth is the amount of data that can be transferred at any one time. It directly relates to the connection speed. Think of our maximum bandwidth as the same as our maximum T1 speed, 1500 kbps. The more people using the Internet connection, the less bandwidth everyone has.

When I connect to your network, I get a message warning me that I am attaching to an unsecured network. Why is it not secured?

Ordinary wireless communication can be intercepted and viewed by other wireless users.
Encryption provides a way of coding transmissions so they cannot be deciphered by others, but TCL doesn’t use the encryption features in the wireless Internet access because it means handing out the encryption code to everyone. When everyone has the code to decipher the communication, anyone can read the communication and it is no longer secure. So TCL has what is called an unsecured network. If you engage in sensitive transactions over the Internet, such as bank or credit card transactions, make sure you are on a secure site. In this case, your computer and the business setup the encryption codes that are extremely difficult to break.

My computer does not run its automatic antivirus or other updates when I am using my laptop in the library.

Programs such as antivirus software need to be connected to the Internet before they can run automatic updates. Before you have an Internet connecting in the library, you have to open your web browser and agree to our wireless user agreement. After that your automatic updates should be able to run.